Privacy Policy

1. Introduction

Lone Star Health Services LLC ("we," "us," or "our") is a licensed Home and Community Support Services Agency (HCSSA License #017394) based in Houston, Texas. We are committed to protecting the privacy and security of the information you share with us through this website (lonestarhsl.com).

This Privacy Policy applies to information collected through this website only. It does not govern information collected as part of our clinical or care service operations, which are governed by separate HIPAA-compliant policies and our Notice of Privacy Practices.

2. Information We Collect via This Website

We collect information you voluntarily provide through our web forms (contact, care request, and employment application forms), including:

• Your name, phone number, and email address
• General descriptions of care needs (non-clinical)
• Employment-related information (for job applicants)
• Inquiry type and message content

We may also collect non-personally identifiable information about how visitors interact with this website through standard server logs or analytics tools. This may include browser type, referring URLs, pages visited, and time spent on pages.

3. How We Use Your Information

Information submitted through this website is used solely to respond to your inquiry, process your care request, or consider your employment application. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with third-party service providers who assist us in operating this website or conducting our business (such as a form submission service), subject to confidentiality obligations.

4. HIPAA / Protected Health Information (PHI) Notice

Our Notice of Privacy Practices governing the handling of PHI for clients receiving care services is provided separately during the intake process, as required by HIPAA.

5. Data Security

We take reasonable precautions to protect information submitted through this website. This site is served over HTTPS (TLS encryption). Form submissions are transmitted to our form processing provider using encrypted connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of information submitted through web forms.

6. Cookies and Tracking

This website may use standard browser cookies or similar technologies for basic website functionality (such as session management). We do not use third-party advertising cookies or behavioral tracking networks. If you use a browser with cookie controls, you can choose to disable cookies, though some site functionality may be affected.

7. Third-Party Links

This website may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting information to them.

8. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Your Rights (Texas Residents)

Texas residents may have rights regarding their personal data under applicable state law, including the right to request access to or deletion of personal information we hold. To submit such a request, please contact us at info@lonestarhsl.com or call (201) 456-3103.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Lone Star Health Services LLC
Attn: Privacy Officer
4201 Cypress Creek Parkway, Suite 181
Houston, TX 77068
Phone: (201) 456-3103
Email: info@lonestarhsl.com

Accessibility Statement

Lone Star Health Services LLC is committed to making this website accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which includes:

• Providing descriptive alternative text for images
• Ensuring keyboard navigability throughout the site
• Maintaining sufficient color contrast for text and interactive elements
• Using semantic HTML to support screen readers
• Supporting users who prefer reduced motion
• Providing skip navigation links for keyboard users

If you experience any difficulty accessing content on this website, or need information in an alternative format, please contact us at (201) 456-3103 or info@lonestarhsl.com and we will make every reasonable effort to assist you.

We continue to review and improve the accessibility of our website over time.