For Families & Referral Sources

Call us at (201) 456-3103, email us, or submit the care request form below. A care coordinator will respond within one business day to discuss your situation, answer questions, and determine if our services are a good match.

We collect the client's insurance information and work to verify coverage. If services are to be billed to a managed care organization (MCO), we assist in understanding the prior authorization process. Private pay options are also discussed at this stage.

A representative from our agency visits the client's home to conduct a needs assessment. We evaluate daily living activities, safety considerations, and the client's preferences — including language and cultural needs. This assessment forms the basis of the plan of care.

Based on the assessment, we develop a written individualized plan of care. This document outlines the specific services to be provided, the schedule, and any special instructions. The client or their authorized representative reviews and signs the plan.

We match the client with a caregiver who meets their language preference, personality, and care needs. All caregivers undergo background checks and training before assignment. Families are introduced to the caregiver before the first visit.

Once care begins, our supervisory staff conducts regular check-ins — both with the client/family and through supervisory visits — to ensure quality and address any concerns. The plan of care is updated as needs change.